Big things are happening at Urban Outfitters, Inc., the company which heads brands like Anthropologie, Free People and of course the namesake Urban Outfitters. When I say ‘big’, I could be referencing a first quarter company profit increase of 72%, a one-year-old mobile commerce effort, or a brand with one of the highest per-square-foot revenue [...]

With Shop.org’s Online Merchandising Workshop less than a week away, we decided to focus our Talking With… attention on one of the keynotes that seems to be getting the most interest: “21 Secrets of Top Converting Websites”. So we reached out to online marketing pioneer Bryan Eisenberg, author of the best-selling Waiting for Your Cat [...]

Most of us – myself definitely included – have a love/hate relationship with email. On the one hand, it makes things so easy – doesn’t it? On the other hand, well…don’t get me started. So I was particularly fascinated by the title of one of Shop.org’s webinars, “Is Email Marketing Dead?” and decided to go [...]

When I saw that Undercover Boss would feature an e-commerce company, determining who to feature for our next Talking With… was practically a no-brainer. GSI Commerce CEO Michael Rubin, who went incognito working at the fulfillment and call centers for a week during the holiday season, talks about what task particularly frustrated him, his advice [...]

The economy. Mobile. The “new” consumer. Social media. And they’re all brought together by another hot topic in retail: customer ratings and reviews. So for our next Talking With…, we reached out to entrepreneur Brett Hurt, CEO of BazaarVoice, a social commerce technology company that boasts 50 of the top 100 retailers as clients. The [...]