The economy. Mobile. The “new” consumer. Social media. And they’re all brought together by another hot topic in retail: customer ratings and reviews. So for our next Talking With…, we reached out to entrepreneur Brett Hurt, CEO of BazaarVoice, a social commerce technology company that boasts 50 of the top 100 retailers as clients. The [...]

I admit it – the chaos of the holiday season, especially Cyber Monday, got us a bit distracted from our biweekly “Talking With…” profiles.  But we’re bringing back the series with a bang, featuring Mitch Joel, the president of digital marketing agency Twist Image and an active member of the Shop.org community. Mitch offers some [...]

You read that right – according to a BIGresearch survey conducted for Shop.org between November 28 and 28, 2009, close to 100 million Americans plan to shop on Cyber Monday (November 30, 2009) this year, up from 85 million last year. Happily, as we saw in research released last week, almost nine out of ten online [...]

One of the many exciting new elements to our upcoming Retail Innovation and Marketing Conference in San Francisco in the beginning of March is an updated Racie Awards to include digital retail innovations.  The Racie Awards have been one of the most popular elements of the Retail Advertising Conference and I am extremely excited to [...]

When John Donahoe took the reins at eBay 18 months ago, he acknowledged in a keynote at Shop.org’s Summit this morning that the company had a problem. “eBay had a history where it had phenomenal, white-hot success very early on in its life, but one of the dark sides of that is we were not [...]