Tag Archives: Other E-commerce Topics

Mar11

Three Days in San Francisco: Innovate ’10 Recap

By Larry Joseloff, VP, Content, Shop.org | Published: March 11, 2010
Be the first to comment | Posted in @Shop.org, Events, Marketing, Mobile, Social Media

It’s been a week since digital commerce and advertising executives descended on San Francisco for the inaugural (and sold out) Retail Innovation & Marketing Conference. It was a whirlwind, but boy, did we learn a lot. First up, one of the hottest topics to hit retail in many years: Mobile. We kicked off our time [...]

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Jan19

Trends in E-Commerce Customer Experience

By Scott Silverman | Published: January 19, 2010
3 Comments | Posted in Merchandising

Last week at the very successful NRF Big Show (read recaps on the NRF blog), Shop.org produced an online retail track. Below is a recap of one of the sessions in this track called “Remixed: The Customer Experience,” in which e-commerce visionary and Abode VP Doug Mack outlined key trends in e-commerce customer experience.  Below [...]

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Dec16

Shop.org at the NRF Big Show!

By Larry Joseloff, VP, Content, Shop.org | Published: December 16, 2009
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Shop.org is excited to be managing a few sessions of the Online Retailing track at this year’s NRF Annual Big Show in New York City taking place from January 10-13 2010.  We will be helping with sessions that tackle hot button topics including cross-channel customer expectations, the online customer experience, the state of retailing online, [...]

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Oct07

International E-Commerce: “Daunting but Doable”

By Kent Allen | Published: October 7, 2009
1 Comment | Posted in Events, International, Marketing, Merchandising, Mobile, Social Media

Of the many barriers the the International E-commerce Expansion Benchmark Study highlighted, the one that requires the most urgent attention is the generally poor online experience that most international shoppers encounter, an ironic similarity to the early days of e-commerce in the U.S. the study points out.

Another key finding was that an expanded range of strategic options has replaced the “all or nothing” mindset that until recently prevailed among international strategists. Each option has its own different risk/reward profile and collectively, they provide online retailers and consumer brands greater strategic flexibility, which is critical in today’s challenging retail environment.

A “middle” stage of international e-commerce expansion is emerging, which the study calls the “Participatory” stage. Aided in part by the emergence of “sell-and-ship” solutions providers, this stage offers online retailers a low-cost, low-risk way to dramatically improve the international customer experience while also ramping up global sales.

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Sep08

Have You Made Your Appointment Yet?

By Larry Joseloff, VP, Content, Shop.org | Published: September 8, 2009
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One of the successful elements of last year’s Shop.org Annual Summit that we are bringing back by popular demand is our “Doctor Is In” one-on-one website critiques.  During each afternoon of the Shop.org Annual Summit, retailer attendees will be able to reserve 20 minute time slots with a number of industry consultants whose expertise include [...]

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