The NRF Foundation’s 8th annual “Retail Horizons: Benchmarks for 2009, Forecasts for 2010” study is out – as always, it’s a treasure trove of data about just about every aspect of retail. Released in partnership with KPMG LLP, the 300+ retailers who participated in this study are heavily focused on improving their online operations, including fine [...]

The Q1 quarterly online sales flash survey results are in – and encouraging they are. Conducted in partnership with Forrester Research, we ask** retailers every quarter or so how their gross online sales grew for the previous quarter compared to the same period a year earlier. Shop.org Members can download the data summary and results [...]

I think I can safely say I’m seeing a trend – in the year since we started looking at how consumers spend for various holidays, online shoppers tend to be a lucrative group. Admittedly one segment of the overall population, it appears that online shoppers often outspend (sometimes even handily) consumers who don’t shop online for [...]

If you didn’t see it last week, do check out some brand new information about consumers and how they plan to file their return and spend (some of) their tax refund this year.  Conducted in early February 2010 in partnership with BIGresearch, this NRF consumer survey found that:  61% of US taxpayers expected to file their taxes by [...]

The economy. Mobile. The “new” consumer. Social media. And they’re all brought together by another hot topic in retail: customer ratings and reviews. So for our next Talking With…, we reached out to entrepreneur Brett Hurt, CEO of BazaarVoice, a social commerce technology company that boasts 50 of the top 100 retailers as clients. The [...]