The economy. Mobile. The “new” consumer. Social media. And they’re all brought together by another hot topic in retail: customer ratings and reviews. So for our next Talking With…, we reached out to entrepreneur Brett Hurt, CEO of BazaarVoice, a social commerce technology company that boasts 50 of the top 100 retailers as clients. The [...]

“Bad” Reviews are Good for Your Brand The fear of negative feedback is one of the biggest factors causing some companies to hesitate in embracing customer-generated content. However, after four years of arming over 585 brands with user-generated content, we’ve learned that negative feedback can actually be the best weapon used for positive change for [...]

For all of the Shop.org member companies that have multiple employees tweeting, Bazaarvoice has developed TwitterVoice, an open-source application for your website.  You can read more about it at Bazaarblog, or click on the screen-shot below to see it live and download the sourcecode.  This is perfect for analyst or consulting firms (and even the [...]

The Shop.org community is very fortunate to have an amazing group of leaders in its Board of Directors*.  Each one of them is 100% dedicated to making the industry better and bringing value to all of the Shop.org members.  I was very proud to see two Directors who were recently honored for their work outside [...]

For those who left early or could not attend this presentation..you missed out on 5 rapid fire presentations by the winners of this first ever contest honoring 5 exhibitors.  SI Forum Exhibitors were asked to submit their best idea for what retailers should be doing to succeed in this economy and prepare for future success. [...]