Category Archives: Retail Companies

May16

Are you seeing eye- to-eye with your customers?

By Jennifer Overstreet | Published: May 16, 2013
Be the first to comment | Also posted in Events, Merchandising |

Many who work so hard to make their websites attractive, intuitive and conversion-friendly don’t know for sure if their work is paying off. Why? Because they haven’t tested it with their customers. As we approach July’s Online Merchandising Workshop, we have website usability on the mind. We tackled the topic in a very specific way [...]

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May02

Fresh approaches to fundamental issues in retail

By Fiona Swerdlow, Head of Research, Shop.org | Published: May 2, 2013
1 Comment | Also posted in Events, Marketing, Merchandising, Mobile, Social Media |

Compete on something other than price? Harness word-of-mouth to increase conversion and organic search traffic? Integrate your print catalog more directly into your digital commerce strategy?  If you think there are no new answers to these digital commerce questions, just remember that innovation is a hallmark of the retail industry. If you attended the Shop.org [...]

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Apr09

Why Facebook, Sur La Table and Abercrombie & Fitch love serving on the Shop.org Board

By Artemis Berry, Senior Director of Content and Community, Shop.org | Published: April 9, 2013
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For the past five years I have had the pleasure of working directly with dozens of members of the Shop.org Board, many of whom represent some of the finest minds in digital retail. This past year we were proud to elect a number of new Board members representing companies including Saks Incorporated, Facebook and Abercrombie [...]

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Apr08

How organizational structures are changing – and which questions to ask in the process

By Fiona Swerdlow, Head of Research, Shop.org | Published: April 8, 2013
Be the first to comment | Also posted in IT/Operations, Marketing, Merchandising, Mobile, Research |

In any industry – and especially in retail – evolution comes with the territory. More often than not it’s a visible change, something customers can tangibly see or feel. But as Shop.org’s March webinar about designing the retail organization of the future showcased, retail executives are actively thinking about – and taking action on – [...]

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Mar06

Tracking the evolution of the modern retail organization

By Fiona Swerdlow, Head of Research, Shop.org | Published: March 6, 2013
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At Shop.org’s First Look event during Retail’s BIG Show, Executive Director Vicki Cantrell moderated a panel of e-commerce executives from Belk, Charming Shoppes and REI to discuss challenges and opportunities in the evolving area of organizational structure for retail companies. This panel discussion was held in conjunction with the release of Shop.org’s Organizational Structure for [...]

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