It’s a topic that is on the forefront of every one of our agendas: mastering the art of cross-channel optimization.  Whether you are a big box retailer or a specialty chain, we are all confronted with the same core issues of delivering seamless customer experiences across our channels of business.  I’ll be tackling this topic [...]

With just two weeks to go before Labor Day, back to school shoppers are feeling the need to complete this annual ritual. As the media has noted, consumers may still have their hands tightly clamped on their wallets, but anyone who has been in a mall lately can confirm parents and children making the rounds. Our [...]

Every July, I am reminded how busy this time of year is for retailers – it’s the season of July sales, planning for the upcoming holiday season, launching fall merchandise, and, in tandem with the last, kicking off back to school.  The heat outside appears to be driving many US consumers into well air-conditioned malls, which might help [...]

Innovation stems from good old fashioned commitment to exemplary customer experience. This and other learnings from the Shop.org Merchandise Summit in July.

We know it’s “only” July but holiday planning is a top focus for retailers now – and so it is also for us at Shop.org. We’re pleased to announce the arrival of the 2010 Shop.org Holiday Strategy & Planning Guide, now available for download by Shop.org Members. The holiday season is serious business in retail, [...]