Category Archives: IT/Operations

Dec20

When that perfect gift isn’t quite so perfect…

By Fiona Swerdlow, Head of Research, Shop.org | Published: December 20, 2010
1 Comment | Also posted in Holidays |

Christmas Day is just around the corner but what happens after the big day comes and goes? Holiday gift returns, that’s what. A recent NRF study (conducted with partner BIGresearch) indicates that six out of ten holiday shoppers are including gift receipts with the presents they’re giving this year, so recipients can return or exchange [...]

Also posted in: Holidays Tagged , , , , , , , , |
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Dec14

Self-regulation is way forward in addressing consumers’ actual privacy concerns

By Elizabeth Oesterle, Counsel to Shop.org | Published: December 14, 2010
1 Comment | Also posted in Marketing, Public Policy |

On December 1, the FTC released a staff report entitled: “Protecting Consumer Privacy in an Era of Rapid Change.” The document was based on information gathered by FTC staff during a series of workshops that began on December 7, 2009 (notably Pearl Harbor Day), and concluded on March 17, 2009. The purpose was to “explore” [...]

Also posted in: Marketing | Public Policy Tagged , , , , , , , , |
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Dec13

Holiday 2010 shipping deadlines – this week is THE week!

By Fiona Swerdlow, Head of Research, Shop.org | Published: December 13, 2010
2 Comments | Also posted in Holidays, Retail Companies |

FedEx predicts that today, December 13, will see its busiest day ever, moving close to 16 million shipments globally – and that’s up from 14.2 million on the same day last year. So it’s hardly a coincidence that standard shipping deadlines will hit this week for online retail. Newly released results from our 2010 eHoliday [...]

Also posted in: Holidays | Retail Companies Tagged , , , , , , |
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Sep28

SEO expert tells four retailers what they are doing wrong

By Sarah Rand, Senior Director, NRF | Published: September 28, 2010
2 Comments | Also posted in Events, Retail Companies |

Getting a handle on a website’s search engine optimization (SEO) can be a daunting task.  One way to kick-start that kind of task is to get SEO expert Stephan Spencer’s input.  During yesterday’s SEO Interactive Power Session at Boot Camp, Spencer offered up his expertise.  And in a packed room, retailers were eager to put [...]

Also posted in: Events | Retail Companies Tagged , , , , , , |
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Sep27

Security expert talks alternative payments, fraud protection and global expansion

By Ellen Davis, SVP | Published: September 27, 2010
4 Comments | Also posted in Events, Holidays, International, Marketing, Mobile |

Over 3,100 retail leaders are descending upon Dallas for the 2010 Shop.org Annual Summit, which kicks off today. Many of them will be focused on maximizing ROI from email sends, capitalizing on mobile and social media, or improving the online shopping experience. But the best companies will also be asking, “How do I protect all [...]

Also posted in: Events | Holidays | International | Marketing | Mobile Tagged , , , , , , , , , , , , , , , , , , , , , , , , |
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