Category Archives: IT/Operations

Apr08

How organizational structures are changing – and which questions to ask in the process

By Fiona Swerdlow, Head of Research, Shop.org | Published: April 8, 2013
Be the first to comment | Also posted in Marketing, Merchandising, Mobile, Research, Retail Companies |

In any industry – and especially in retail – evolution comes with the territory. More often than not it’s a visible change, something customers can tangibly see or feel. But as Shop.org’s March webinar about designing the retail organization of the future showcased, retail executives are actively thinking about – and taking action on – [...]

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Mar06

Tracking the evolution of the modern retail organization

By Fiona Swerdlow, Head of Research, Shop.org | Published: March 6, 2013
Be the first to comment | Also posted in Events, Research, Retail Companies |

At Shop.org’s First Look event during Retail’s BIG Show, Executive Director Vicki Cantrell moderated a panel of e-commerce executives from Belk, Charming Shoppes and REI to discuss challenges and opportunities in the evolving area of organizational structure for retail companies. This panel discussion was held in conjunction with the release of Shop.org’s Organizational Structure for [...]

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Feb27

How “digital” fits into today’s retail organization

By Fiona Swerdlow, Head of Research, Shop.org | Published: February 27, 2013
2 Comments | Also posted in Marketing, Merchandising, Mobile, Research, Retail Companies |

How to organize e-commerce within a retail company isn’t an easy question to answer. “E-commerce as a division has been through various stages through the years,” Shop.org Executive Director Vicki Cantrell said during Shop.org’s First Look at Retail’s BIG Show earlier this year. “It has been a separate entity, it’s been integrated (and) even within [...]

Also posted in: Marketing | Merchandising | Mobile | Research | Retail Companies Tagged , , , , , |
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Dec07

Joining the retail technology dots to become the “connected store”

By Fiona Swerdlow, Head of Research, Shop.org | Published: December 7, 2012
Be the first to comment | Also posted in International, Mobile |

Holiday season notwithstanding, we’ve got international expansion on the brain, knowing what a key initiative this is for many online retailers especially as they plan for 2013. Last month, we featured market expert and e-commerce veteran Angela Kapp in a Shop.org and NRF member’s webinar to discuss what retailers need to know to breakthrough in [...]

Also posted in: International | Mobile Tagged , , |
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Sep18

From couch to store, tablets matter

By Jennifer Overstreet | Published: September 18, 2012
Be the first to comment | Also posted in Events, Mobile, Retail Companies |

For multichannel retailers, tablets aren’t just part of the mobile category, they’re an in-store sales tool as well. At the Shop.org Annual Summit, Josh Himwich, Vice President of Products at Refinery 29 and Darrell Sandefur, Director, Digital Architecture at Luxottica Retail, shared insights on leveraging both consumer tablet traffic and in-store applications. Himwich shared that Refinery 29′s tablet traffic (nearly [...]

Also posted in: Events | Mobile | Retail Companies Tagged , , , |
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