Category Archives: International

Mar22

Making the case for international e-commerce: Five tips for going global

By Tony Fontana, Manager, Communications & Public Affairs | Published: March 22, 2013
1 Comment | Posted in International

E-commerce markets in South America, Europe and the United Kingdom can range from “emerging” in some areas to just as developed as the United States in others. Each has distinctive catalysts and factors that contribute to their stature in the global economy. But in the 21st century, all share one thing in common: Internet usage [...]

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Dec07

Joining the retail technology dots to become the “connected store”

By Fiona Swerdlow, Head of Research, Shop.org | Published: December 7, 2012
Be the first to comment | Also posted in IT/Operations, Mobile |

Holiday season notwithstanding, we’ve got international expansion on the brain, knowing what a key initiative this is for many online retailers especially as they plan for 2013. Last month, we featured market expert and e-commerce veteran Angela Kapp in a Shop.org and NRF member’s webinar to discuss what retailers need to know to breakthrough in [...]

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Aug30

The evolution of global ‘click and collect’ and returns processes

By Fiona Swerdlow, Head of Research, Shop.org | Published: August 30, 2012
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Our interview series with Jim Okamura has covered several facets of retailers’ global cross-channel capabilities. To start off, Okamura provided an overview of his report which studied 144 large multichannel retailers in 17 markets. Next, he explained the proliferation of “research online, purchase offline“, or ROPO capabilities in the industry and which retailers were performing [...]

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Aug24

Forrester Research forecasts the future of mobile commerce in Europe

By Fiona Swerdlow, Head of Research, Shop.org | Published: August 24, 2012
1 Comment | Also posted in Mobile |

Long-time Shop.org partner Forrester Research recently released its first m-commerce forecast for European markets. Focusing specifically on commerce via smartphones, Forrester projects that m-commerce will grow from EUR1.7 billion in 2011 to EUR19.2 billion in 2017. Principal Analyst Martin Gill gave us further insights into this exploding area of retail, how m-commerce buyers are the [...]

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Aug17

How retailers measure up on “research online, purchase offline” capabilities

By Fiona Swerdlow, Head of Research, Shop.org | Published: August 17, 2012
5 Comments | Also posted in IT/Operations, Merchandising, Research |

In our continuing series on the state of global cross-channel capabilities, we asked Jim Okamura, Managing Partner at Okamura Consulting, for his thoughts on the emerging “research online, purchase offline” (or “ROPO”) service offered by some retailers. Judging from the results of the “Global Cross-Channel Retailing Report: The (Un)Connected Store” study conducted by Okamura Consulting and [...]

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