Author Archives: Fiona Swerdlow, Head of Research, Shop.org

Jun12

Five tips for converting the last-minute Father’s Day shopper

By Fiona Swerdlow, Head of Research, Shop.org | Published: June 12, 2013
Be the first to comment | Posted in Holidays, Research

Last year, almost half of consumers shopping online for the winter holidays finished in the last two weeks of December. With Father’s Day just days away, my guess is that this may not be so different, and that any number of shoppers are still grappling with what to buy for the father figures in their [...]

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May31

The Container Store’s cross-channel model: A case study

By Fiona Swerdlow, Head of Research, Shop.org | Published: May 31, 2013
Be the first to comment | Posted in IT/Operations, Marketing, Merchandising, Research, Retail Companies

This year, Shop.org has been at the forefront of discussions about one of the retail’s industry’s most pressing issues: organizational structure. Alongside partners in the industry, we’ve focused on answering the question of where all things “digital” should live in the modern retail organization. No longer relegated to a stealth team operating on the fringes [...]

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May24

Infographic: How does same-day fulfillment work?

By Fiona Swerdlow, Head of Research, Shop.org | Published: May 24, 2013
1 Comment | Posted in IT/Operations, Marketing, Research, Retail Companies

Same-day fulfillment continues to capture the attention of retailers, whether direct delivery to the customer or in-store pickup. Last month’s Shop.org Think Tank article, “Same-Day Delivery: Should It be a Priority for Your Business?” identified the primary questions and issues retailers need to consider as they evaluate the potential fit for their business. Several prominent retail brands have worked [...]

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May22

Introducing the Shop.org Planning Guide for Father’s Day, Back to School and Back to College

By Fiona Swerdlow, Head of Research, Shop.org | Published: May 22, 2013
1 Comment | Posted in Marketing, Merchandising, Mobile, Research, Social Media

We’re already a quarter of the way through the year, which means Father’s Day, Back to School and Back to College shopping seasons are upon us. And on that note, we’re excited to release the new “2013 Shop.org Planning Guide: Spring/Summer” for Shop.org members. Taking a cue from our annual in-depth Shop.org Holiday Strategy and [...]

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May15

Shop.org’s snapshot of the rise in tablet adoption

By Fiona Swerdlow, Head of Research, Shop.org | Published: May 15, 2013
Be the first to comment | Posted in Mobile, Research

U.S. online retail sales for the first quarter of 2013 topped $50.2 billion, according to comScore, reflecting a 13 percent year-over-year growth. But one of the more interesting statistics was that U.S. online consumers spent an additional $5.9 billion on their tablets and smartphones specifically. As NRF Chief Economist Jack Kleinhenz noted back in  February, [...]

Posted in: Mobile | Research Tagged , , , |
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