One of Shop.org’s new content features is the Critics Corner session. There were 4 happening concurrently as the last sessions of the day, and I joined in on Is There a Role for Social Media in Modern Retailing? with Jason Billingsley, VP of Innovation for Elastic Path Software and Paul Miller, President of Paul Miller [...]

Gap Inc. broke the mold earlier this year, offering a universal shopping experience between its legacy brands Gap, Old Navy and Banana Republic and its newest venture, Piperlime, a pureplay shoe shop selling many famous and popular brands. Customers can now shop all 4 properties in one session, with one navigation and one checkout. And [...]

I’m often asked which are my favorite ecommerce sites.  Endless.com is one of my favorites because of its innovative usability features including its “carousel” navigation on product pages – which exposes more product from the same category to the customer without requiring a return to the category page.  I liken it to walking around a [...]

This afternoon’s Selecting the Right Solution Provider for Your Retail Operations: eCommerce Platform Selection Case-Study focused on the best practices for selecting the right solution provider for your business. The panel included representatives from top online retailers New York & Company, David’s Bridal, Diane Von Furstenberg and Bare Escentuals and was moderated by Mitchell Kramer.
The [...]

Borders doesn’t sell books, music and movies. It sells knowledge, information and entertainment.
Knowing the average Borders customer spends an hour in the brick-and-mortar store, sometimes with coffee in hand, to look at magazines, listen to music and hang out, Borders CEO George Jones’ vision is to create a headquarters for knowledge and entertainment – and [...]