Author Archives: Larry Freed, CEO, ForeSee Results

Which E-Retailers Satisfied Shoppers Best? Even though we’re in a recession, even though numerous analysts predict that some retail chains will have to close their doors forever as a result of this holiday shopping season, still nearly 40% saw their satisfaction scores decline year over year. Only a quarter improved. The research shows that a [...]

Every year we do research all through November, over the holiday weekend, on Cyber Monday and through the end of the holiday season.  We identify how customer satisfaction is trending leading into the busiest online shopping season of the year.  Scott Silverman asked me to post a little bit about our findings here. First, a [...]

Cyber Monday Satisfaction Up From Last Year While we have all probably seen the sales figures for Cyber Monday and we are feeling good about that, but theres more. Sales tells us about our success yesterday and today. Satisfaction tells us about our success going forward. A satisfied customer is a long term loyal customer, [...]