Monthly Archives: January 2012

Jan26

Shop.org Exec Director shares thoughts on digital retail’s ‘critical juncture’

By Margaret Case Little, Senior Director, NRF | Published: January 26, 2012
1 Comment | Posted in @Shop.org, Events

Last week’s Shop.org presence at Retail’s BIG Show – which featured a full track devoted to trendspotting and predictions in the digital retailing space – found the perfect introduction in retail veteran (and current Shop.org Executive Director) Vicki Cantrell. Cantrell shared inspiring and motivational thoughts for the hundreds of digital retailing professionals in the room,  [...]

Posted in: @Shop.org | Events Tagged , , , , |
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Jan24

What retailers will do differently for Holiday 2012

By Fiona Swerdlow, Head of Research, Shop.org | Published: January 24, 2012
2 Comments | Posted in @Shop.org, Holidays, Research

It was a rush of a holiday season: close to half of the retailers we surveyed earlier this month reported year over year online sales growth of 30% or more. Per the 2011 eHoliday Post-Holiday Study, conducted with partner BIGinsight, consumers started shopping online in earnest in November and hardly slowed down thereafter, with more [...]

Posted in: @Shop.org | Holidays | Research Tagged , |
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Jan20

Proof that tablets are here to stay

By Fiona Swerdlow, Head of Research, Shop.org | Published: January 20, 2012
Be the first to comment | Posted in @Shop.org, Events, Mobile

As quickly as retailers were asking themselves how to optimize for those tiny little smartphone screens, along came tablet devices with – comparatively speaking – oceans of space to fill. Plus, it turns out, consumers use their tablet and smart phone devices for different purposes and in different ways. Little surprise, then, that designing for [...]

Posted in: @Shop.org | Events | Mobile Tagged , , |
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Jan19

How to organize the retail company of the future

By Fiona Swerdlow, Head of Research, Shop.org | Published: January 19, 2012
2 Comments | Posted in Events, Retail Companies

It’s pretty easy to spout adages such as “omnichannel customer” and “cross-channel coordination”, but as any retailer knows, the much harder part is figuring out how the retail organization should be set up to make good on those mantras. Enter a panel of five experienced retail specialists at this week’s Shop.org First Look Track “The [...]

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Jan18

Get inside their heads: 12 factors that impact whether customers click “buy”

By Fiona Swerdlow, Head of Research, Shop.org | Published: January 18, 2012
4 Comments | Posted in Events, Marketing, Merchandising, Social Media

As I started to take notes, I was a bit startled to hear Amy’s opening question: “If you and I were alone in this room, how would you kill me?” A self-described usability specialist, Eight by Eight’s Amy Africa knows how to get one’s attention – but more importantly, what gets people to buy (and [...]

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