How Columbia used technology to reinvigorate its brands

2 Comments | This entry was posted in Events, Merchandising, Retail Companies

Columbia Sportswear Company has been in existence since 1938, but by 2008, execs at the company were afraid that growth had stagnated. Worse, there was fear that Columbia wasn’t a brand that tapped into young consumers. Can a brand be “middle-aged”?

Innovation and technology were the keys to expanding market share and increasing sales, according to Columbia’s Mick McCormick, who delivered his “Gear up for Growth: Innovation in the Outdoor Industry” keynote this morning at the 2011 Shop.org Annual Summit. In an unusual move, the company hired a new team that would function entirely like a start-up and was segmented away from the corporate structure. The team took a hard look at the company’s four brands and made changes that emphasized technology.

Here’s a snapshot:

  • Mountain Hard Wear previously was known as a great mountaineering brand, but Columbia redesigned it as a brand for athletes by focusing on innovative lower-weight mountaineering gear.
  • Montrail’s focus was all over the map in 2008, so Columbia reinvented it as an all-around running brand and emphasized how its running products differed in terms of technical results. Montrail told the story of its new focus via its website, which offered a sliding bar that customers could use to showcase different types of running products based on their interests.
  • Sorel used to be a men’s winter footwear brand with a limited scope. The brand reboot (pun intended) broadened the opportunity by focusing on young, fashion-forward women. These customers are greatly influenced by fashion blogs, brand sites and high-end retailers. So Sorel introduced custom videos targeting this customer and worked with her favorite retailers, such as Neiman Marcus and Barneys, to get Sorel boots in their stores.
  • Consumers viewed Columbia’s namesake brand as a value brand, which is a perception the brand has changed by embracing technology in its products as well as via digital means. In less than ten years, Columbia’s number of patents grew from one to 157, allowing the brand to tout its high-tech products, such as its Omni-Heat line. Custom video, strategic online advertising and retail partnerships, and QR codes all play a role in telling the brand’s story to consumers.

The digital experience is much more than e-commerce, said McCormick. Customers want customized video and Web content to learn about your brand’s story. So get away from the idea that your business is all about transactions. The best way to influence customers is to be present throughout their shopping experiences online and in stores with more information – whether it’s via a QR code or a sleek online video.

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2 Comments

  1. Posted September 23, 2011 at 10:01 am | Permalink

    Mick’s presentation was absolutely riveting – deeply insightful, candid and actionable! As a mature company (in a mature industry), Scholastic certainly understands the challenges of a rapidly changing technological landscape, the impact of digital revolution on every aspect of our business and the need to constantly innovate in order to grow. The dramatic success of Columbia Sportswear is an inspiration, and a primer for what to do to take a mature brand and make it both relevant and innovative.

  2. Posted May 18, 2012 at 9:01 pm | Permalink

    Although familiar with the garments that offer waterproof-breathable protection, I can see there are many more garments out there which can face different challenges of the great outdoors! Most fans of adventurous activities like to stay stay in tune with what’s new in the terms of the products offered for specific conditions. Also I totally agree that today consumers have the access to the information,easily get more educated on a product or service than ever before, so brands’ only way of keeping up with the knowledgeable consumers and going along with the great competition (even better -beating it) is following the trends, coming up with the new and exciting innovations and applying the new technology as they see it fits bets.

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