http://blog.shop.org/2010/01/19/trends-in-e-commerce-customer-experience/ This blog is for the members of Shop.org Wed, 08 Feb 2012 12:59:32 +0000 hourly 1 http://blog.shop.org/2010/01/19/trends-in-e-commerce-customer-experience/comment-page-1/#comment-237901 Michelle Voorhies Sun, 07 Feb 2010 00:27:00 +0000 http://blog.shop.org/?p=2843#comment-237901 This sounds like it was a great presentation. Wish I could have made the event. Another great example of customer empowerment is Uniqlo's product search. The grid is extremely dynamic, but simple at the same time. Very much like their actual product. They used to have a grid that was content as the interface, but it's been pulled off their site. Overall a great source of new ideas for all online retailers! This sounds like it was a great presentation. Wish I could have made the event.
Another great example of customer empowerment is Uniqlo’s product search. The grid is extremely dynamic, but simple at the same time. Very much like their actual product. They used to have a grid that was content as the interface, but it’s been pulled off their site. Overall a great source of new ideas for all online retailers!

]]> http://blog.shop.org/2010/01/19/trends-in-e-commerce-customer-experience/comment-page-1/#comment-236298 Shah Karim Tue, 26 Jan 2010 19:45:18 +0000 http://blog.shop.org/?p=2843#comment-236298 I think these are all great examples of offering the consumer an experience not just a 'thumbnail' as Scott put it. I want to know how well is the cross-channel marketing for COACH for example. Do their catalogs give the same type of presence as the website does. Do their print ads give the same feeling? I think these are all great examples of offering the consumer an experience not just a ‘thumbnail’ as Scott put it. I want to know how well is the cross-channel marketing for COACH for example. Do their catalogs give the same type of presence as the website does. Do their print ads give the same feeling?

]]> http://blog.shop.org/2010/01/19/trends-in-e-commerce-customer-experience/comment-page-1/#comment-235504 Wilson Wed, 20 Jan 2010 18:01:09 +0000 http://blog.shop.org/?p=2843#comment-235504 Full disclosure first - I work for adidas. I just wanted to be clear we offer product customization and have been among leaders within our space regarding this - said with full respect to our competitors and implying nothing whatsoever in regards to their efforts. My statement is personal and has neither been requested by anyone else at adidas Group nor has anyone at adidas Group previewed or specifically endorsed my statement. But I do want to represent! :) Full disclosure first – I work for adidas. I just wanted to be clear we offer product customization and have been among leaders within our space regarding this – said with full respect to our competitors and implying nothing whatsoever in regards to their efforts. My statement is personal and has neither been requested by anyone else at adidas Group nor has anyone at adidas Group previewed or specifically endorsed my statement. But I do want to represent! :)

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