Shop.org is excited to be managing a few sessions of the Online Retailing track at this year’s NRF Annual Big Show in New York City taking place from January 10-13 2010.  We will be helping with sessions that tackle hot button topics including cross-channel customer expectations, the online customer experience, the state of retailing online, [...]

December 18 is the magic date for many online consumers this year — I just hope they know it. After that day, almost two thirds of retailers we surveyed will no longer guarantee that customers’ online purchases using standard shipping will actually arrive before December 25. According to the Shop.org eHoliday ’09 Study, conducted in partnership [...]

I admit it – the chaos of the holiday season, especially Cyber Monday, got us a bit distracted from our biweekly “Talking With…” profiles.  But we’re bringing back the series with a bang, featuring Mitch Joel, the president of digital marketing agency Twist Image and an active member of the Shop.org community. Mitch offers some [...]

Yesterday, 12/7 the Federal Trade Commission hosted a variety of roundtables on the subject of Exploring Privacy. While FTC Chairman Jon Leibowitz may have said in his opening remarks that the FTC didn’t know what to expect from the event, he was clear that his agency feels like more work needs to be done in [...]

November turned out to be a pretty good start to the online holiday sales season for numerous online retailers.  Per the Shop.org – Forrester Holiday Online Sales Flash Survey conducted last week (Dec. 2 to 4, 2009), almost three-quarters of retailers surveyed reported top line sales growth for November (including Cyber Monday), compared with the same [...]