http://blog.shop.org/2009/09/22/tracy-mullins-burning-questions-for-terry-lundgren/ This blog is for the members of Shop.org Wed, 08 Feb 2012 12:59:32 +0000 hourly 1 http://blog.shop.org/2009/09/22/tracy-mullins-burning-questions-for-terry-lundgren/comment-page-1/#comment-214835 Brian Anderson Wed, 23 Sep 2009 21:23:05 +0000 http://blog.shop.org/?p=2239#comment-214835 Macy’s would be well suited to take this opportunity in the economy and focus on there training and development initiatives. We all know that customers want (1) great merchandise, (2) priced right and (3) well trained sales people to assist them when needed. The brand identity of your business is typically created by the very best, brightest and most talented resources within your company. This group will typically have many years of education, training and hands on expertise in their fields, and the brand will usually reflect this excellence. Those individuals that are most directly responsible for presenting your brand on a regular basis to your customers will typically have much less expertise, training or experience in their given field. Having the right process, systems, technology, marketing and product are key drivers for any successful business. Having your locations staffed with the right people, with the right amount of skill, are equally important to move all the strategies and tactics forward. Macy’s would be well suited to take this opportunity in the economy and focus on there training and development initiatives. We all know that customers want (1) great merchandise, (2) priced right and (3) well trained sales people to assist them when needed. The brand identity of your business is typically created by the very best, brightest and most talented resources within your company. This group will typically have many years of education, training and hands on expertise in their fields, and the brand will usually reflect this excellence. Those individuals that are most directly responsible for presenting your brand on a regular basis to your customers will typically have much less expertise, training or experience in their given field. Having the right process, systems, technology, marketing and product are key drivers for any successful business. Having your locations staffed with the right people, with the right amount of skill, are equally important to move all the strategies and tactics forward.

]]> http://blog.shop.org/2009/09/22/tracy-mullins-burning-questions-for-terry-lundgren/comment-page-1/#comment-214708 Terry Lundgren talks Macy’s, social media, and multichannel integration | Shop.org Blog Tue, 22 Sep 2009 22:50:17 +0000 http://blog.shop.org/?p=2239#comment-214708 [...] Tracy Mullin’s burning questions for Terry Lundgren [...] [...] Tracy Mullin’s burning questions for Terry Lundgren [...]

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