Comments on: Talking with…Etsy VP Matt Stinchcomb http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/ This blog is for the members of Shop.org Mon, 08 Mar 2010 15:21:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Beth http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/comment-page-1/#comment-203808 Beth Thu, 09 Jul 2009 21:29:50 +0000 http://blog.shop.org/?p=1717#comment-203808 Well there is something you will NEVER see on Amazon or Ebay - a VPs phone number posted on the internet for the entire world to see Well there is something you will NEVER see on Amazon or Ebay – a VPs phone number posted on the internet for the entire world to see

]]> By: Lara http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/comment-page-1/#comment-203794 Lara Thu, 09 Jul 2009 20:36:27 +0000 http://blog.shop.org/?p=1717#comment-203794 So....was the mention of etsy on "Weeds" this week organic or placed??? So….was the mention of etsy on “Weeds” this week organic or placed???

]]> By: Matthew Stinchcomb http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/comment-page-1/#comment-203745 Matthew Stinchcomb Thu, 09 Jul 2009 15:46:54 +0000 http://blog.shop.org/?p=1717#comment-203745 Dear Emily, Thanks for the comment. Ours is a very diverse and large community, and I know it is foolish to think that we will ever be able to satisfy all 3 million registered users, let alone the needs of all 250,000 artists. That said, I do call into question your suggestion that our commitment to transparency and communication is laughable. I will be the first to admit that we have made mistakes in the past with not effectively communicating site news to our selling community, that there is always room for improvement, and that I am committed to improving. That said, I am proud of all that we regularly do in this department. * Weekly, I hold candid community chats in our virtual labs. They are open to all, and no subject is off limits. I very much hope you will come and see for yourself. http://www.etsy.com/virtual_labs.php * We regularly hold offline Etsy gatherings in cities around the world. This coming week Maria Thomas, our CEO, and I, among others, will be meeting with groups of Etsians in cities along the West Coast. In these sessions we provide honest and straightforward answers to any and all questions. If you are anywhere nearby, I hope you will join us. We will also be partaking in a tour of the Midwest in the fall http://www.etsy.com/storque/events/west-coast-etsians-lets-get-together-4326/ * Recently, we formed the Etsy Community Council, a rotating group of 25 artists representing a wide range of success, history, and geographic area. This group was created to have a meaningful flow of conversation in both directions. They make themselves available to me, and I to them http://www.etsy.com/storque/etsy-news/the-etsy-community-council-3893/ * Every month we publish all of our site data for all to see http://www.etsy.com/storque/etsy-news/etsy-statistics-may-2009-weather-report-4129/ * Every month, we share our merchandising direction for the month ahead http://www.etsy.com/storque/how-to/from-etsys-merchandising-desk-hints-of-harvest-in-august-4345/ * At least every quarter we give a full update as to what is happening in every department of the company, and what lies ahead. Last month we recorded a podcast with Maria Thomas, our CEO, Chad Dickerson, our CTO , Sara Hicks are VP of Product, and me. http://www.etsy.com/storque/etsy-news/talking-shop-with-etsy-admin-chad-dickerson-sara-hicks-matt--4114/ Just last week, Sara followed up with a laying out of the website priorities for the remainder of 2009. http://www.etsy.com/storque/etsy-news/talking-product-etsy-site-feature-priorities-for-2009-4299/ * Should technological issues occur, the engineers report news as it happens here, on the Etsy status blog: http://fix.etsy.com/ * We have hired even more forum moderators, who provide nearly 24/7 coverage on the site's community areas, answer questions to the best of their abilities, and create daily reports on community comments , concerns, and ideas, and share them with the leadership of the company. * As it occurs, we send out etsy email news alerts to deliver important news to the community. Please sign up here: http://mailinglist.etsy.com/ We also publish the same alerts in our admin announcement forum here: http://www.etsy.com/forums_board.php?forum_id=5000003 * We have a full community staff that answers questions and concerns sent to our community@etsy.com inbox. Finally, and most importantly, I will always make myself available to the hear your questions and concerns and invite you to email me anytime at matt@etsy.com Thanks, and I hope our actions will be the best indication of our commitment to transparency. Best wishes and regards, Matt Stinchcomb VP, Community matt@etsy.com, 718.855.8874 Dear Emily,

Thanks for the comment.

Ours is a very diverse and large community, and I know it is foolish to think that we will ever be able to satisfy all 3 million registered users, let alone the needs of all 250,000 artists. That said, I do call into question your suggestion that our commitment to transparency and communication is laughable.

I will be the first to admit that we have made mistakes in the past with not effectively communicating site news to our selling community, that there is always room for improvement, and that I am committed to improving.

That said, I am proud of all that we regularly do in this department.

* Weekly, I hold candid community chats in our virtual labs. They are open to all, and no subject is off limits. I very much hope you will come and see for yourself.

http://www.etsy.com/virtual_labs.php

* We regularly hold offline Etsy gatherings in cities around the world. This coming week Maria Thomas, our CEO, and I, among others, will be meeting with groups of Etsians in cities along the West Coast. In these sessions we provide honest and straightforward answers to any and all questions. If you are anywhere nearby, I hope you will join us. We will also be partaking in a tour of the Midwest in the fall

http://www.etsy.com/storque/events/west-coast-etsians-lets-get-together-4326/

* Recently, we formed the Etsy Community Council, a rotating group of 25 artists representing a wide range of success, history, and geographic area. This group was created to have a meaningful flow of conversation in both directions. They make themselves available to me, and I to them

http://www.etsy.com/storque/etsy-news/the-etsy-community-council-3893/

* Every month we publish all of our site data for all to see

http://www.etsy.com/storque/etsy-news/etsy-statistics-may-2009-weather-report-4129/

* Every month, we share our merchandising direction for the month ahead

http://www.etsy.com/storque/how-to/from-etsys-merchandising-desk-hints-of-harvest-in-august-4345/

* At least every quarter we give a full update as to what is happening in every department of the company, and what lies ahead.

Last month we recorded a podcast with Maria Thomas, our CEO, Chad Dickerson, our CTO , Sara Hicks are VP of Product, and me.

http://www.etsy.com/storque/etsy-news/talking-shop-with-etsy-admin-chad-dickerson-sara-hicks-matt–4114/

Just last week, Sara followed up with a laying out of the website priorities for the remainder of 2009.

http://www.etsy.com/storque/etsy-news/talking-product-etsy-site-feature-priorities-for-2009-4299/

* Should technological issues occur, the engineers report news as it happens here, on the Etsy status blog:

http://fix.etsy.com/

* We have hired even more forum moderators, who provide nearly 24/7 coverage on the site’s community areas, answer questions to the best of their abilities, and create daily reports on community comments , concerns, and ideas, and share them with the leadership of the company.

* As it occurs, we send out etsy email news alerts to deliver important news to the community. Please sign up here: http://mailinglist.etsy.com/

We also publish the same alerts in our admin announcement forum here: http://www.etsy.com/forums_board.php?forum_id=5000003

* We have a full community staff that answers questions and concerns sent to our community@etsy.com inbox.

Finally, and most importantly, I will always make myself available to the hear your questions and concerns and invite you to email me anytime at matt@etsy.com

Thanks, and I hope our actions will be the best indication of our commitment to transparency.

Best wishes and regards,

Matt Stinchcomb
VP, Community
matt@etsy.com, 718.855.8874

]]> By: screenprinter http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/comment-page-1/#comment-203711 screenprinter Thu, 09 Jul 2009 11:34:56 +0000 http://blog.shop.org/?p=1717#comment-203711 "Engaged with community" actually means the site promotes less than 1% of the stores on the site because they fit a branding effort that has little to do with handmade products. It's not about the handmade community, it's about promoting a brand otherwise known as big box retail. “Engaged with community” actually means the site promotes less than 1% of the stores on the site because they fit a branding effort that has little to do with handmade products. It’s not about the handmade community, it’s about promoting a brand otherwise known as big box retail.

]]> By: Emily http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/comment-page-1/#comment-203568 Emily Wed, 08 Jul 2009 20:50:42 +0000 http://blog.shop.org/?p=1717#comment-203568 I wonder if the author purposely didn't investigate the general Etsy community feelings at the time of this posting or was completely oblivious. Maybe our great and might VP of Community is too busy with interviews to actually talk to the community when we beg to be heard. I got a good lol out of the transparency comment though, at least this guy can talk the talk. I wonder if the author purposely didn’t investigate the general Etsy community feelings at the time of this posting or was completely oblivious. Maybe our great and might VP of Community is too busy with interviews to actually talk to the community when we beg to be heard.

I got a good lol out of the transparency comment though, at least this guy can talk the talk.

]]> By: kathy http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/comment-page-1/#comment-203402 kathy Wed, 08 Jul 2009 00:05:56 +0000 http://blog.shop.org/?p=1717#comment-203402 Great interview, but i can't believe you didn't ask about his rock & roll life. specifically, what was the name of his band? :-) Great interview, but i can’t believe you didn’t ask about his rock & roll life. specifically, what was the name of his band?
:-)

]]> By: Annette G http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/comment-page-1/#comment-203396 Annette G Tue, 07 Jul 2009 23:22:35 +0000 http://blog.shop.org/?p=1717#comment-203396 "More importantly, we are entirely committed to being transparent, honest, and engaged with our community. REALLY???? Other than that Quote Very nice write up “More importantly, we are entirely committed to being transparent, honest, and engaged with our community.

REALLY????

Other than that Quote Very nice write up

]]> By: Steve Semelsberger http://blog.shop.org/2009/07/07/talking-withetsy-vp-matt-stinchcomb/comment-page-1/#comment-203364 Steve Semelsberger Tue, 07 Jul 2009 17:56:36 +0000 http://blog.shop.org/?p=1717#comment-203364 Love the focus and approach to community, Matt. Great to see that Etsy has a VP of Community, a full-time social media person, Community as a strategic cornerstone of the site, and an integrated approach to the broader social web. No wonder y'all have now over 400K followers on Twitter...I just became one myself. Love the focus and approach to community, Matt. Great to see that Etsy has a VP of Community, a full-time social media person, Community as a strategic cornerstone of the site, and an integrated approach to the broader social web. No wonder y’all have now over 400K followers on Twitter…I just became one myself.

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