http://blog.shop.org/2009/02/04/the-surprising-power-of-negative-reviews/ This blog is for the members of Shop.org Wed, 08 Feb 2012 12:59:32 +0000 hourly 1 http://blog.shop.org/2009/02/04/the-surprising-power-of-negative-reviews/comment-page-1/#comment-172051 MeasuredUp Wed, 18 Feb 2009 22:42:05 +0000 http://blog.shop.org/?p=1125#comment-172051 Companies that take the time to address a complaint will build their online reputation and word of mouth and earn the loyalty of their customers Companies that take the time to address a complaint will build their online reputation and word of mouth and earn the loyalty of their customers

]]> http://blog.shop.org/2009/02/04/the-surprising-power-of-negative-reviews/comment-page-1/#comment-168583 Value of Negative Customer Reviews for E-commerce Sat, 07 Feb 2009 17:51:05 +0000 http://blog.shop.org/?p=1125#comment-168583 [...] correct your mistakes. E-commerce giant Oriental Trading Company’s CEO Sam Taylor has some great case studies about how they have corrected their mistakes after some negative customer [...] [...] correct your mistakes. E-commerce giant Oriental Trading Company’s CEO Sam Taylor has some great case studies about how they have corrected their mistakes after some negative customer [...]

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