Monthly Archives: December 2008

Surely, there will be many more policy positions to clarify, but the first clue of what an Obama administration may mean to online retailers is a positive one.  President-elect Obama has indicated that part of his stimulus plan is to promote universal, affordable, high-speed Internet.  In addition to being a boost to innovation and entrepreneurship, [...]

Posted in: Public Policy Tagged , , , |
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We’re down.  We’re up.  We’re down again.  If you have been following the roller coaster of a ride that are media reports about online retailing, you may be getting motion sick by now. If you look a bit further than the media reports, however, you can find steadier voices.  One of those is Sucharita Mulpuru from [...]

Posted in: Holidays | Marketing

November results (including CyberMonday)

3 Comments | Posted in @Shop.org

Following stark October results offline, online retailers have been wondering how everyone else fared in November.  Last week, Shop.org teamed up with Forrester Research to conduct a quick survey of online retailers** — the results are now in, and posted on the message boards. While 2008 is certainly very different from recent years, all is [...]

Posted in: @Shop.org Tagged , |

Every year we do research all through November, over the holiday weekend, on Cyber Monday and through the end of the holiday season.  We identify how customer satisfaction is trending leading into the busiest online shopping season of the year.  Scott Silverman asked me to post a little bit about our findings here. First, a [...]

Posted in: Guest Blog Posts

There are some great blogs featuring different data and points of view on the 2008 online holiday season and this week’s Cyber Monday activity.  Check them out below.  If you have written or seen a good post on these topics - I’m sure there are many that I missed - please share them in the comments.  Rimm-Kaufman [...]

Posted in: Holidays | Marketing Tagged , |