Is Free Shipping a MUST in this economy?

In a recent comScore study, 72% of consumers said that if an e-commerce site eliminated free shipping, they would use another e-commerce site that did offer free shipping. Last week the LA Times reported that this year, nearly 80% of consumers said they were more likely to shop online with a retailer that offers free shipping, compared with 60% who said that last year.

In the last two weeks a lot more retailers are jumping on the free shipping band wagon. This week 7 of the top 100 retail sites offered unconditional free shipping up from just 4 retailers two weeks ago. 34% offered free shipping if you spent a certain amount, up from 27% two weeks ago.  More stats available on my blog This Week In Etail.

What do you think the final outcome will be?

2 Comments on “Is Free Shipping a MUST in this economy?”

  1. alan rimm-kaufman Says:

    I am normally an optimistic person, but I see all the promotions as a dismal race to the bottom that punishes everyone.

    More at http://www.rimmkaufman.com/rkgblog/2008/11/10/online-promotional-dilemma/

    Hopefully I am wrong…

  2. Polly Cason Says:

    There is no such thing as FREE shipping!

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