I was surprised to get an email from Potbelly. I’ve occasionally gotten a sandwich there, and I had once dropped a card into the fishbowl they have there to win lunch. I didn’t think I’d ever opt’d in to receive email. The email I received appeared to conform to the CAN SPAM requirements, providing a [...]

For almost 15 years, the online retailing industry has been part of the US economy. And, for the most part, our industry has stayed out of politics, which is quite a feat for an industry that will generate a quarter trillion dollars in 2007. While many online retailers would prefer to continue to go about [...]

Kevin Hillstrom had a post entitled “Praise to Infrequent Customers.”  In it, he demonstrates how “infrequent customers” can make the difference between profit and loss in a multichannel environment.  I’m curious to hear reactions, and if there are any special actions retailers have taken to cater to customers who don’t visit that often.  It’d be [...]

For my 7th installment of the Word-of-Mouth Wisdom interview series, I am proud to interview Ed Keller. Ed serves on our Board of Directors and is an industry guru as well as a seasoned operational CEO. He has continuously added value to the Bazaarvoice team and Board, and we are constantly learning from him. He [...]

I’ve been reading with great interest the story of Harry Joiner, and have written a bit about it on my personal blog. He was banned from Facebook, after attempting to invite his 4,600 contacts through Gmail. There’s been a variety of press, and I’d expect it to attract mainstream media attention shortly. The question it [...]