Monthly Archives: June 2007

Jun04

Home based customer service agents

By Brad Wolansky, Director E-Commerce, The Orvis Company | Published: June 4, 2007
1 Comment | Posted in Guest Blog Posts

Orvis services telephone, chat, and e-mail from our Orvis Service Center in Roanoke.  We are committed to keeping it domestically and within our direct control and core competancy. However, we’d like to explore testing home-based agents to add to the labor pool.  Is anyone doing this who I could talk to about experiences/best practices, etc.?    Additionally, does anyone [...]

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Jun04

Monday links

By Josh Greene | Published: June 4, 2007
Be the first to comment | Posted in @Shop.org

Google acquires Feedburner:  Lots of blogs use Feedburner to distribute and measure RSS feeds.  Good opportunity to further the spread of Adwords in new channels. Mark Cuban on pricing Internet video. Mahalo launches.  Jason Calacanis’s new search engine.  Human powered.  See what they’re editing in real time. Search Marketing Expo is this week in Seattle. [...]

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