http://blog.shop.org/2007/05/23/dont-bother-returning-them/ This blog is for the members of Shop.org Wed, 08 Feb 2012 12:59:32 +0000 hourly 1 http://blog.shop.org/2007/05/23/dont-bother-returning-them/comment-page-1/#comment-6548 Shalini Thu, 31 May 2007 16:14:12 +0000 http://blog.shop.org/2007/05/23/dont-bother-returning-them/#comment-6548 Happy to read this. I wasn't aware retailers were doing this on a regular basis, but since prices are getting to be so competitive, retailers that focus on customer service are sure to benefit, especially those who get it right. Happy to read this. I wasn’t aware retailers were doing this on a regular basis, but since prices are getting to be so competitive, retailers that focus on customer service are sure to benefit, especially those who get it right.

]]> http://blog.shop.org/2007/05/23/dont-bother-returning-them/comment-page-1/#comment-6547 The Power of Retail » Want to excel in customer service? Read this. Thu, 31 May 2007 16:11:34 +0000 http://blog.shop.org/2007/05/23/dont-bother-returning-them/#comment-6547 [...] Heads up retailers, this is what good customer service is all about. [...] [...] Heads up retailers, this is what good customer service is all about. [...]

]]> http://blog.shop.org/2007/05/23/dont-bother-returning-them/comment-page-1/#comment-5770 Jonathan Wed, 23 May 2007 15:21:05 +0000 http://blog.shop.org/2007/05/23/dont-bother-returning-them/#comment-5770 Surprisingly, the practice mentioned above is more common than you think. I've seen it happen at brick and mortar stores as well as online. Some online retailers have a policy if the product retailed for less than $25, damages and mis-ships would not be returned but simply refunded. I don't believe there a huge concern with abuse as this isn't a policy that is made public. For the average user, they would not be able determine if it was a dollar threshold, product category, or some other factor that led to the retailers decision to not accept a return. Surprisingly, the practice mentioned above is more common than you think. I’ve seen it happen at brick and mortar stores as well as online. Some online retailers have a policy if the product retailed for less than $25, damages and mis-ships would not be returned but simply refunded. I don’t believe there a huge concern with abuse as this isn’t a policy that is made public. For the average user, they would not be able determine if it was a dollar threshold, product category, or some other factor that led to the retailers decision to not accept a return.

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